Shipping policy

Shipping Policy

Thank you for shopping with ON. We aim to process and ship all orders as quickly as possible.

1. Order Processing
Orders are processed after payment is received.
Processing times may vary depending on order volume, product availability, and operational circumstances.
Orders are not processed or shipped on weekends or public holidays.

2. Shipping Destinations
We currently ship to selected regions and countries available at checkout.
If your location is not available, please contact us before placing an order.

3. Delivery
Delivery times vary depending on the destination, shipping carrier, customs clearance, weather conditions, and peak periods.
We do not guarantee exact delivery dates.

4. Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
Free shipping may be available for selected products, regions, or promotional campaigns.

5. Customs, Duties and Taxes
For international orders, customs duties, import taxes, and other local charges may apply depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated.

6. Tracking Information
Tracking information will be provided once available after shipment.

7. Delays, Lost or Damaged Packages
We are not responsible for delays caused by shipping carriers, customs, weather, or other factors outside our control.
If your package is lost or arrives damaged, please contact us at njbynan@mediaeast.uk, and we will do our best to assist you.

8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for shipping issues caused by incorrect or incomplete address details.

9. Contact
If you have any questions about shipping, please contact us at:
Email: njbynan@mediaeast.uk
Store name: ON